Value Chain Excellence.
Strategy to Results.

Customer Service Management

Initiative for strong customer satisfaction and loyalty

Loyal and enthusiastic customers form one of the most important anchor points for the success of any company. To earn and consolidate this loyalty, you need to provide excellent customer service which meets all expectations. Camelot will help you to enhance your customer service, making it a solid basis for achieving competitive advantages and profitable growth. Our customer service management approach and our set of tools balance customer focus against cost-efficiency, creating a foundation for you to distinguish yourself from your competitors and provide outstanding customer service.

With our expertise for customer service management we will help your company to:

  • Develop a customer service strategy based on the knowledge of which services are valuable to your customers;
  • Analyze strengths and weaknesses in terms of customer expectations and cus-tomer perception, quality standards, the range of customer services offered and how these services are communicated;
  • Design processes and an organization so as to create an effective and efficient service chain;
  • Implement a consistent, multi-channel service using the necessary systems and technologies;
  • Implement programs for achieving customer service excellence using our best practice approach;
  • Assure the long-term effectiveness of your customer service management through leadership, performance management and continual improvement.


Dr. Josef Packowski

Managing Partner

Phone: +49 621 86298-0

LEAN Supply Chain Planning